Dell dock wd15 not detecting monitors. good little laptop , but tiny screen.
Dell dock wd15 not detecting monitors Nov 10, 2025 · If you recently purchased a Dell Docking Station and are experiencing trouble with it detecting your monitor, we understand the frustration and confusion you may be feeling. Sep 11, 2025 · Update Dell Docking Station Firmware As someone who's spent hours troubleshooting malfunctioning docks, I know how frustrating it can be when USB ports, displays, or Ethernet just stop responding. Oct 29, 2025 · Windows 11 is not detecting the docking station? It's time to solve the issues. The process is not complex and would take less Sep 24, 2024 · If your laptop is working but you cannot get the screens to display on your external monitor, and you have verified that all your cables are tightly connected, you may need to power-cycle your Dell docking station. When the Service Tag and Dock Name are displayed, this indicates that the dock is working and detected by the computer. When I connect a different laptop - Latitude 7280 owned by a family member I have a Dell WD15 docking station that I use with my work laptop, which is a Dell Latitude 7290. Download and install the latest drivers, firmware and software for Windows devices. The other two are 1920x1080. Dual Monitor Setup-2 with WD19TB, WD19TBS, WD22TB4, or SD25TB4 dock that is connected to an Apple USB-C Host. I enabled… Feb 28, 2025 · Learn how to setup, use, and troubleshoot Dell Universal Dock D6000S. How To Fix Dell Docking Station That Is Not Detecting Monitor (Why It Occur And How To Solve It!). In this guide, I’ll Walk you through updating your Dell docking station firmware step by step—using both manual and automatic methods—to restore Oct 25, 2023 · Before diving into the troubleshooting process, let’s understand what a Dell Dock is. . I also show some of the differences between a DELL WD15 and a DELL WD19TB docking station. com/itm/135059484937https://www. The external keyboard won't work at the Bitlocker prompt. The only wa Monitor works perfectly fine when directly connected to the laptop (so there is nothing wrong with the laptop) Other devices like Keyboard and mouse are working fine when conntected via the Dell Docking station (so the dell docking station power and its USB connection to the laptop is working perfectly fine) This problem happens with both my laptops (personal and office) I had last used this Having trouble with your Thunderbolt dock? Get tips to fix connection and port issues and get your devices working again. When I On Dell's support site says the WD15 does not support 2 UHD monitors at 60hz, but on my older Dell laptop (Latitude 5290) running Windows 10, the WD15 works perfectly with the 2 monitors both running at 1920X1080 (everything connected to the WD15 exactly the same). apple. I am connection to U May 6, 2024 · I found this topic here: Display Doesn’t Work on my Docking Station But it Does with Another Computer - Hardware - Spiceworks Community I have a slight variation on this where the docking station is working but not the monitors but they were working before. Find steps to resolve display issues when using multiple monitors in Windows. good little laptop , but tiny screen. Interesting is this that mouse/keyboard which are connected to dock station and next with computer work properrly. The system accurately detects the dock and I'm even able to use the keyboard/mouse connected to the dock. Jun 30, 2025 · How to get a USB-C or Thunderbolt docking station to work with a computer using Group Policy. Nov 27, 2023 · External monitor connected to WD15 docking station doesn't work with Macbook Air M2 anymore after connecting it to a Dell laptop I connected my Macbook Air M2 to an external monitor via the WD15 docking station and it worked for me all weekend. See full list on alltech. Nov 7, 2025 · This article guides you through the installation and basic troubleshooting process for Dell USB Type-C and Thunderbolt Docking Stations WD15, TB16, TB18DC, and the Dell Universal Docking Station (D6000 Series). Jun 11, 2025 · Learn how to setup, use, and troubleshoot Dell Docking Station WD19 and WD19S. Are you struggling with your Dell docking station not recognizing your monitor? In this detailed video, we will explore effective troubleshooting techniques Monitor not working after WD19 is connected, you may be able to solve it by replacing a WD19 USB-C cablehttps://www. Jul 3, 2025 · Find information about how to download and install device drivers for the Dell Docking Station WD15 on a PC. When I connect a Lenovo Yoga Slim 7 using USB C port, it charges, but does not display on monitor, as above with my Dell laptops. If I connect my monitor to the docking station with a minidisplayport-hdmi cable, the laptop only sees 1600x900. Dec 31, 2022 · I've installed all 3 distros on the laptop. A docking station makes the process easy to connect several devices to your monitor like a mouse, keyboard, speakers, monitor, and Ethernet. I recently Multi-Monitor Displays: Black Screen or Not Detected Using multiple monitors can significantly enhance productivity, whether for work, gaming, or general multitasking. Jun 30, 2025 · Figure 3. If the dock power LED flashes then goes off, then connect the dock to your computer and see if the computer powers on. From the specs: support for multiple displays on a single ThunderBolt-3 cable is "quirky" I've had no issues with two external displays (along with GigE, speakers and power) connected via a single TB3 cable from my Elgato TB3 dock. Having trouble with your Universal USB dock? Get tips to fix connection and port issues and get your docking station working again. I can have three of them going, but with the WD15, the max resolution available () make May 5, 2025 · Learn how to setup, use, and troubleshoot Dell Universal Dock D6000. Find information about drivers, setting up multiple monitors and troubleshooting steps to resolve common issues. Mar 20, 2020 · I have a WD15 docking station trying to set up three external monitors (to run with the laptop closed). I suspect it has to do with USB-C port on laptop. I want to mirror my MacBook on the monitor, problem is it stays black and displays the message "There is no signal coming from your computer" When I go to displays on my computer, it does detect the Dell monitor, in fact I can switch between mirroring/extending, but the monitor doesn't show anything. The only wa How To Reset Dell Docking Station - How To Fix Tothepoint Tutorials2 6. However, you may encounter common display issues in such multi-monitor setups. Two monitors were connected to the docking station (one through the HDMI and one through the DVI port) and my laptop used all three displays just fine. Connecting the computer to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each one into the computer. The monitors are detected if I plug them directly into the laptop's HDMI or VGA ports. But once I connect t Nov 20, 2023 · Hi, I have a HP Pavilion X360 14" and I am trying to connect it to dual monitors with Dell Docking station WD15 (K17A), The monitors dont show up. But the Dell WD15 dock the OP has is not a TB3 dock. First thing, will there work and if yes, what are the drivers that i need to have. Dec 15, 2020 · This question was asked and effectively answered a few months ago at https://discussions. Jul 5, 2022 · Dell docking station not working on your laptop, and the attached devices not functioning at all? Here're 4 simple fixes to help you out. If someone from Dell sees this, I hope they can push along a fix. I believe it's Win11 update issue as I don't have auto updates for Dell docking station configured. It seems to be working mostly properly, but when it's plugged in, I get a pop up saying "USB device not recognized". I enabled… Dec 8, 2021 · I have recently purchased the DELL WDTBS docking station for my xps 9575 laptop. However, plug in my Dell computer (Latitude 7350) and the message is "Display Connection might be limited" and there's trouble shooting available which doesn't help. Any thoughts? Having trouble with your Thunderbolt dock? Get tips to fix connection and port issues and get your devices working again. Feb 27, 2023 · Hi. Is there a setting I'm missing somewhere in the setup of the new computer? Hello! my Dell WD15 dock was working perfectly last night, but when I plugged my laptop in this morning, I found that it suddenly wasn't working properly! I know these kinds of docks are prone to breaking, but it seems pretty sudden since I was having no problems with it just a handful of hours ago. today one of my colleagues switched me to an WD19 which worked. I have a HP USB-C Dock G5 dock which works perfectly with my HP computer. Typically, after a couple days, I'll turn my computer on and it'll "magically" work again. Is there a setting I'm missing somewhere in the setup of the new computer? Jun 19, 2025 · Troubleshoot multiple monitor issues and fix common external monitor connection issues. In this trouble-shooting process, I updated the WD15 firmware and saw things get better. There is a Dell U3011 2560x1600 display connected to MiniDP of the dock. Sep 17, 2021 · My wife has almost the same setup (same monitors, but her dock is an WD15, so the second monitor is connected through VGA). The mouse and keyboard are working through the docking station but not the monitor. After updating to Windows 10, no monitors that are connected through the docking station are detected. Her laptop presents the same symptom connected to my docking station. But don’t worry, we’re here to help! This article will provide you with a detailed guide on the causes and solutions to the “Dell Docking Station Not Detecting Monitor” issue. Mar 13, 2022 · No description has been added to this video. I've noticed that regularly the external mouse and keyboard I have attached to it stop working. The setup process is not complex and can take less than 10 minutes to setup given the right tools. For more help confirming that Windows can actually see your dock, you can follow this guide on how to find your docking station in Device Manager, then come back and continue with display troubleshooting. When I connect everything, the monitor immediately comes up with message: "No VGA Cable - The display will go into Power Save Mode in X minutes. Nov 14, 2020 · E2417H, WD15, HDMI to DP not working Recently got an E2417H monitor (Aug. With each distro there was one or more of the following issues connecting to the displays via docking station (direct HDMI works as far as I can tell): Docking station and everything connected isn't detected Peripherals on docking are detected but monitors are not Oct 17, 2025 · A monitor may experience intermittently going black (blanking) when connected to a Dell docking station using HDMI, USB Type-C, or DisplayPort (DP) output. Jan 14, 2021 · Here are the parts: 2 x P2415Q 4K monitors 1 x XPS 15 9560 laptop with NVIDIA GPU 1 x WD15 Docking station Problem: I have two P2415Q 4K monitors that I want to use with my XPS laptop. Nov 16, 2017 · Hardware being used:- WD15 USB-C docking station- Latitude 7280 or Latitude 7480 Issue:When laptop is connected to the WD15 docking station, it will consistently not output video to an external mon truei have a latitude 7490. Jan 14, 2022 · Hi, I recently purchased a Dell XPS 9370 and wish to connect it to my WD15 docking station. The problem is the computer doesn't recognize external monitors. Jun 19, 2022 · Nevertheless, hardware and driver issues can sometimes influence docking stations to fail to recognize the connected monitors. Dec 21, 2023 · If Dell Docking Station is not working update the drivers and firmware for the docking station, check your USB connections and power supply, etc. Installing or updating the drivers to the latest version ensures optimal performance of the docking station. Aug 6, 2023 · Some potential causes for Dell Dock not detecting monitors include faulty cable connections, outdated or incompatible dock drivers, and computer or dock power issues. Apr 22, 2024 · Verdict In conclusion, when facing issues with a docking station not detecting monitors on a Thinkpad, there are various troubleshooting tips that can be helpful. both monitors detected when using either dock. Dell is a giant technology company that develops, sells, repairs, and supports computers and related products and services. Find information about drivers, setting up multiple monitors and steps to resolve common issues. more Aug 13, 2024 · Watching and hoping for an answer. Windows 11 just about recogn Oct 13, 2025 · Learn how to setup, use, and troubleshoot Dell Thunderbolt Dock TB16. Feb 25, 2023 · I have new Dell 5330, Windows 11 OS and connected to WD15 dock. Introduction The Dell Docking Station WD15 is a device that links all your electronic devices to your computer using a USB Type-C cable interface. The 2 monitors I am using: P2421DC Issue is that I cannot get both monitors to work in extended display. Jan 8, 2020 · Hi guys,Recently I bought a new MSI gaming laptop which I want to connect to my Dell Docking Station WD15. Will DisplayLink work with this docking station. You are instead using a display adapter that is built into the dock, which by its nature is a simple embedded adapter of limited capability, not at all in the same league as the GTX 1060. Jul 25, 2022 · All these users are on Windows 11. In this video tutorial I will show you how to fix your Del Driver issue is the cause. The screen intermittently flickers and goes black. This DS works perfectly in combination with my Dell laptop from work. If the computer powers on, then connect one display and see if you can get it to detect. Also boot problems for the last 2 weeks on latitude 5330, had to switch of camera, fingerprint and internal audio to get it booting again. When I plug the dock's USB-C cable into my laptop, it charges the laptop just fine! However Learn how to setup, use, and troubleshoot Dell Docking Station WD15. These include checking the connection cables, ensuring that the docking station is compatible with the computer, updating drivers, and adjusting display settings. 2 Gen1. It still charges, but d Dec 8, 2021 · I have recently purchased the DELL WDTBS docking station for my xps 9575 laptop. ebay. Nov 13, 2025 · Learn how to setup, use, and troubleshoot Dell Docking Station WD15. 1920 x 1080 (1080i only, not P which causes problems for Jun 18, 2022 · Since the last kernel upgrade on Ubuntu 22. I was using the same Dell P2217 monitor and another, and the I typically use my docking station with my dell laptop from work and it works perfectly. Has anyone already faced this issue ? I am sure the dock May 19, 2022 · I have a WD19S and an Inspiron 15 7510 running Windows 11 Pro - fresh install, the laptop is brand new. com/thread/251792108 , but it seems that the Dell WD15 or K17A dock with 2 Dell monitors (on MiniDP and DVI ports) that works fine with my Dell laptop, does not work properly when I plug in the USB-C cable to my MacBook Thunderbolt 3 port. Dock works fine with my other laptops ( HP Omen 15 2020 an Aug 1, 2017 · External keyboard connected to Dell docking station not working at Bitlocker prompt (works in BIOS and at Windows login screen) Having an issue with all Dell 7510's and associated docks we've deployed to new users at my employer. one typically use for a headset for listening to music and zoom calls and i've typically charged my iphone off of one of the ports (and to sync data). e. Often, the culprit is outdated firmware. We discovered (have some WD15’s around still) that the HDMI and Mini DP ports do not work properly on newer laptops. This guide also explains why this occurs on your PC. Apr 6, 2023 · Acquired a DELL INSPIRON 15 3525 this week. the Latitude 7390 WILL connect to a K17a dock and light up two monitors using USB-C. Sep 15, 2025 · A Dell Pro 14 Plus PB14255 connected to a dock may not show the correct monitor device name in SupportAssist for Home PCs when using DisplayPort. However, my two external monitors (Dell P2217) connected to the dock are not detected. Seems to be happening on different docketing station as well so I detected it might be happening with the laptop. The laptop display works in 1920x1080 mode, in order to get DPI similar to the one on U3011 (that's on purpose I'm fine with that). Oct 7, 2021 · I'm connecting my Acer Spin 314-21 to a Dell WD15 dock via the USB C port. It connects via USB-C to the laptop, and it allows the laptop to access multiple USB devices, ethernet, power, and a 1080p Acer monitor through HDMI cable. Dec 16, 2021 · Are there any known issues with using a WD15 (K17A001) dock with an HDMI-to-DVI adapter and a KVM switch? My laptop is a Dell Precision 5520. Later, I connected one monitor with Dell WD15 and another monitor directly with my mac through USB-C to VGA and it worked fine. stopped working since yesterday. Aug 14, 2024 · This guide will walk you through various troubleshooting steps to help resolve your Dell Docking Station not detecting your monitor. If the dock doesn't flash three times, then likely there is a hardware failure. The Aug 8, 2017 · Precision 5520, WD15 Dock, problem connecting VGA monitor I have Dell Precision 5520 laptop connected to Dell WD15 dock. Dec 1, 2022 · - DELL U2312HM - mDP to DVI (Have tried mDP to DP) - DELL U2312HM - VGA No matter which way I try it, one of the DELL always comes in at 640x480. Mar 27, 2022 · If the devices connected to your Dell docking station are not working, try updating the DisplayLink USB Graphics Software for Windows for issues with the headphone jack, update the drivers for a mouse that is not working, and set the docking station as the default playback device in Windows. 2019 build) that I connect to my WD15 docking station via an HDMI to DP cable. I am in the process of setting up a work desk at home and am running into resolution issues when using my dock station. The next question was, “How do we update all docking station firmware across the company?” When I updated the firmware manually on the machines I was trouble Feb 4, 2023 · Hello guys, I have problem with dock station DELL WD15 in my Nitro AN515-57. Then one day user was working, the screen flashed, and all of a sudden only one of the external monitors This article guides you through the installation and basic troubleshooting process for Dell USB Type-C and Thunderbolt Docking Stations WD15, TB16, TB18DC, and the Dell Universal Docking Station (D6000 Series). You may see a POST warning message that says: Multiple docking stations are not simultaneously supported This warning is displayed even though the WD22TB4, WD19, or WD19S With the USB-C only (Dock WD15) plugged in, the two outer monitors that are attached via the dock are active (in addition to the internal display). The dock is powered Jan 22, 2025 · Have you upgraded to a WD22TB4, WD19, or WD19S series docking station after previously using one of the Dell docking stations such as WD15, TB16, TB18DC? You may encounter a warning message during the initial POST process. The interface to connect a Dell docking station to a laptop may vary. Once those updates are done, you then have to go back to display settings, select each monitor, and choose to extend this display under Multiple Displays. got wd15 docking station so i could connect some nice big monitors. Here are some things I have observed: When this hap Nov 13, 2025 · Learn how to setup, use, and troubleshoot Dell Docking Station WD15. I used VGA and HDMI to connect my 2 monitors with Dell WD15 but Mac recognized both monitors as one. Jan 2, 2018 · I have an XPS 13 9360 connected to the WD15 dock. We started using this because end users do not need admin rights for most of the updates. Hence, this guide is focused on fixing any issues regarding your docking station failing to detect your monitors. Jun 7, 2020 · I have a brand new XPS 13 9300 Windows 10 Pro Build 19041. The user also has the same dock at home at the exact same thing now happens when they use this second docking Dec 1, 2023 · Trouble connecting Dell WD15 docking station with Alienware m16 R1. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. But When I plugged in my new lenovo laptop, it seems nothing happened and external monitors connected to docking station aren't recognized. However, I haven't tried updating the docking station drivers, but looking at the WD15 drivers at Dell, there's no support for Win11. When i connect docking station cable the light on the cable is not on. Jun 14, 2025 · I am using a DELL P2217 external display, a DELL WD15 docking station, and a Lenovo IdeaPad 3 15ITL6 laptop, Product number 82H803SBUS. Oct 29, 2025 · Running the troubleshooter will resolve hardware connection issues responsible for the Dell Docking station not detecting external monitors. Same setup works perfectly wi Feb 2, 2023 · Problems with the WD15 and Dell U2422HE screen with built in docking station. But as soon as I plug in the third external monitor via HDMI directly into the dedicated port on the laptop, the displays connected via the dock go dark. I also tried swapping the problematic monitors, so the monitor itself is not the problem. ebay Oct 2, 2023 · Is your Dell Docking Station not detecting the Monitor? Continue reading this guide to know the methods to fix this problem. *This setup uses daisy chaining with Thunderbolt monitors (Figure 3). Externall monitors and baterry loading not working, what can i do? I installed drivers for dock station and thunderbolt. It happens on both monitors. 0-1032-oem), my monitors plugged in a WD19 Dell dock are no longer recognized. the db15 has 5 regular USB connectors. We’ve done every troubleshooting under the sun Dell has offered and they just don’t work. It allows you to connect multiple peripherals, including monitors, keyboards, mice, and other accessories, using a single USB-C or Thunderbolt cable. If it is not detected, then there may be either a connectivity or power issue. Is this a limitation of the WD15? The same system connected to a newer docking station works fine. started a new project working with mobile phones, apps dev and testing Sep 27, 2023 · I have a Dell Latitude 5521 laptop running Windows10 hooked to a Dell WD15 docking station driving a Dell P2012Ht monitor (RS232) and a Dell P2217 monitor (HDMI). This journey started while trouble-shooting some performance issues with dell 7389s and 7390s, which also happen to use the WD15 docking station. My laptop works on her docking station. ". I tested Dell WD 15 with my 2016 Macbook Pro 15. It could save a large amount of plastic band metal from ending up in landfills early. Get drivers and downloads for your Dell Dock WD15. 04 (currently 5. Apr 6, 2025 · Figure 2: Select Dock under Dock Devices Check Dock Name, Service Tag, and Package Version. Also the one of the DELL monitors is not detected on the VGA. Everything works fine. You can plug it in and it powers and charges the machine but does not show displays or allow usage of any other items plugged into the dock. To resolve these issues and get your Dell Dock working correctly, there are several troubleshooting steps you can try. If you are setting one up, check out our multi-monitor set up guide. Basically, it will identify the 2 extra monitors I have plugged in (as seen above), but it won't display anything on the screen. This is not limited to Dell branded monitors. Learn how to setup, use, and troubleshoot Dell Docking Station WD15. Mar 16, 2020 · I have two Dell Laptops. Power comes through, USB Camera connected via dock also works fine. I do have the lightning bolt on my laptop but suddenly the monitors stopped working when I didn’t have it plugged in for about a week Oct 3, 2025 · Dell docking station USB not working in your setup? Find out how to quickly fix things by updating the drivers and the BIOS. laptop: Dell Latitude 7290 2 Monitors: LG 27UL650 Dock: Dell WD15 On one monitor, I have full range of altering the resolution. The laptop is receiving power from the dock and ethernet signal. The other is locked out at 800 x 600. On Dell's support site says the WD15 does not support 2 UHD monitors at 60hz, but on my older Dell laptop (Latitude 5290) running Windows 10, the WD15 works perfectly with the 2 monitors both running at 1920X1080 (everything connected to the WD15 exactly the same). This article guides you through the installation and basic troubleshooting process for Dell USB Type-C and Thunderbolt Docking Stations WD15, TB16, TB18DC, and the Dell Universal Docking Station (D6000 Series). If it does, then continue adding devices one at a time. May 16, 2025 · You may connect external monitors, Ethernet for reliable connection, USB ports for connecting devices, and a full-sized keyboard and mouse, among other things. When connecting it to my WD15 docking station the external monitor (VGA-) connected to the docking station is not detected. To learn more about different types of Dell docking stations, see our Guide to Dell Docking Stations. I have another monitor using HDMI-DVI cable, that works perfectly. On the online store specifications mentioned that USB C is USB-C 3. I just received a used WD15 to go with my Latitude 7300. Please let me know if you have any suggestions. The Feb 4, 2023 · Hello guys, I have problem with dock station DELL WD15 in my Nitro AN515-57. Any setup with Win10 and these docking stations don't have a problem. Mar 11, 2019 · After connecting the Dell Laptop to the docketing station. I have unplugged and plugged all the cords. Neither display is identified with Windows Display manager? Mar 9, 2023 · Here are simple ways to fix docking station issues like – Dell laptop not recognizing the docking station, Dell WD19 not powering on, Dell docking station not detecting monitor, and similar issues. how If you're facing the frustrating problem of your Dell Docking Station not detecting your monitor, this YouTube video is here to help. A Dell Dock is a hardware device that connects to your laptop or desktop, expanding its connectivity options. I have a Dell Latitude with USB-C and it Figure 2: Select Dock under Dock Devices Check Dock Name, Service Tag, and Package Version. The display adapters are nVidia Quadro M1200 and Feb 23, 2021 · WD15 Dock used with Dell Latitude 5480 and 5491 Laptops, and monitor, works fine. So, if you’re facing this problem, you’ve come to the right place. These PC's are imaged for Win10. Feb 14, 2021 · I have a Precision 5540 laptop and all of a sudden the WD19TB docking station that the user has at their desk no longer works for their displays. Aug 24, 2022 · Hi: A Latitude 5520 “all of a sudden” stopped detecting the 2nd external monitor. We’ve identified the possible causes of the problem, so let’s begin. Sep 15, 2017 · Has anyone else found that the Dell WD15 USB C docks are the biggest pile of garbage you’ve ever used? We can’t get dual screens to work without random flashing on well over 100 systems we’ve deployed. Find system alerts, service events, and top solutions for your Dell Dock WD15 to diagnose and resolve issues. May 8, 2022 · Hello, I have a MacBook Air M1, and Dell K17A/WD15 dock, and a Dell U2212HM monitor. About a month ago, my laptop stopped connecting correctly to the dock. Help Hi, I have a latitude 5420 and a wd-15 and LG monitors. We understand the incon Mar 1, 2019 · My understanding of the problem is that you are connecting the dock to a USB-C port, and therefore you are not going through the GTX 1060. however that behavior Aug 3, 2017 · This is a hardware limitation. This issue may also be reported on third-party monitors. IMO it happened out of the blue, no dell software updates. The first monitor is connected to the dock using Thunderbolt and the second monitor is daisy-chained to the first. Nov 13, 2025 · Learn how to setup, use, and troubleshoot Dell Docking Station WD15. It did not fix the issue This article guides you through the installation and basic troubleshooting process for Dell USB Type-C and Thunderbolt Docking Stations WD15, TB16, TB18DC, and the Dell Universal Docking Station (D6000 Series). For assistance, contact Technical Support. They will not lock in to native resolution on any of our monitors. 264 2x HP 22cwa monitors - (1) connected HDMI and (1) connected VGA WD15 docking station - current firmware When my laptop goes to sleep or boots up with the docking station connected it will not kick on the external monitors after verifying my face and logging in. It should help you get your external monitors up and running smoothly. I have an enourmous problem, never arised until now! My laptop Latitude 5530 with OS Windows 11 is connected through type-c usb connector to a docking station WD15 or WD19, everything is Figure 2: Select Dock under Dock Devices Check Dock Name, Service Tag, and Package Version. 48K subscribers Subscribe Monitor works perfectly fine when directly connected to the laptop (so there is nothing wrong with the laptop) Other devices like Keyboard and mouse are working fine when conntected via the Dell Docking station (so the dell docking station power and its USB connection to the laptop is working perfectly fine) This problem happens with both my laptops (personal and office) I had last used this Having trouble with your Thunderbolt dock? Get tips to fix connection and port issues and get your devices working again. I enabled… Sep 14, 2020 · Indeed – one display at 4K, two displays at HD. 14. It either detects monitor or keyboard and mouse wont detect both. Both docks have 2 external monitors and all was working well, i. Laptop is used with two different docks, one at office and one at home (different models). In this video I describe the process of setting up a dual monitor display using a DELL WD15 (K17A) Docking Station and a Laptop as the system source. Nov 10, 2025 · Let’s go through some troubleshooting steps to fix your Dell Docking Station and maximize its functionality. To fix this, we use the Dell command update to run the updates. They have the latest firmware, laptops have the latest bios on the laptops, all the latest I have the same issue (60i instead of 60p) on Dell Latitude 5421 with WD15 dock and LG IPS225 connected via HDMI : ( When I connect display directly via HDMI port then I can choose 60p mode, but on WD15 with 5421 it only displays 60i mode available Aug 13, 2022 · Have issues connecting to the Dell docking station WD15. Jan 2, 2025 · I have a Dell XPS 15 7590 running Windows 10 Home (Version 22H2) and a Dell Thunderbolt Dock (WD19TB). The following article is a guide on how to check the current firmware version on a Dell wired USB-C or Thunderbolt dock. If I change the monitors, they work (so i know that it is not a monitor issue). qqydpkcxzxmcqfdeqrdfnqvfemgqrbgudqeocyigblteqioiypxmduuzcbizhxlsoljuwrcfx