Windows 10 face recognition not working To open the utility, type or copy-paste this code and then hit Enter. There are several causes that make Windows Hello stop working on Windows May 16, 2025 · For more detailed guidance and support on troubleshooting Window's facial recognition issues please refer to the given support article link: Windows Hello common issues and troubleshooting tips - Microsoft Support Hopefully by following the above steps and the link properly you will be able to resolve your facial recognition issue. Despite the update’s intention to bolster system security, many have found that the patch inadvertently disrupts the infrared (IR) facial Symptom Face recognition in Windows fails after the following steps: Open the third-party camera application AMCap. Learn how to secure your computer with Windows Hello. Follow the on-screen instructions to re-scan your face. Jan 19, 2018 · Hi Troy. Jan 10, 2025 · Windows Hello Facial Recognition Setup Not Working in Windows 11 Windows Hello is a seamless and innovative feature built into Windows 11, enabling users to log into their devices quickly and securely through facial recognition. Click Accounts and select Sign-In options. Jan 29, 2024 · You want to set up face recognition unlock on your PC, but Windows says, “We couldn’t find a camera compatible with Windows Hello Face. Jun 21, 2022 · Facing issues with facial recognition on your laptop? Here's how to fix Windows Hello facial recognition not working issue on Windows 11. It's working today, but the facial recognition and pin don't work. Jan 5, 2020 · Face recognition on windows 10 Hello does not work. Camera still works in Camera app. May 19, 2025 · Windows Hello is a biometric authentication platform built into Windows 10 and Windows 11 that offers several advanced ways to sign in to your PC, supported apps, and services. The following error message is seen in the settings under Sign-in options if you use a MIPI camera: Jun 10, 2025 · Facial recognition logon doesn't work after you apply a Group Policy setting in Windows 10 - Windows Client Fixes an issue that prevents facial recognition logon in Windows 10. Dell has replaced the motherboard twice, second time MB and memory. My sign-in for my computer is linked to facial recognition, and since I… Jan 13, 2018 · Initially I had windows Hello sign-in working perfectly. Mar 30, 2023 · Windows Hello is a biometrics-based technology that allows users an alternate way to securely log into devices and applications using a fingerprint, iris scan, or facial recognition. I know that you said this problem has been ongoing for you, so this won't be the issue for you, just make sure as you troubleshoot that you are not on 3902! Sep 21, 2022 · After my most recent windows update, the face login on my Windows 10 Pro laptop stopped working. Jan 17, 2025 · Top 9 Ways to Fix Windows Hello Facial Recognition Not Working on Windows 11 Windows Hello is a robust security feature integrated into Windows 11, allowing users to log in using facial recognition instead of traditional passwords. Windows hello is a biometrics-based technology that allows users an alternate way to securely log into devices and applications using a fingerprint, iris scan, or facial recognition. This article goes through some steps to resolve this. Dell Precision 7740. Aug 29, 2020 · When you come across the facial recognition error in Windows 10 the Windows Hello camera not turning on, consult this passage. By following these troubleshooting methods, you can resolve Windows Hello facial recognition issues on Windows 11 and enjoy flawless authentication. Oct 14, 2024 · Only a few high-end laptops have such an internal camera. I have updated Windows, including any patches… Jul 14, 2025 · How to Fix Windows Hello Face Recognition Not Working in Windows 11 Windows Hello offers a seamless and secure way to sign into your Windows 11 device using biometric authentication methods such as face recognition, fingerprint, or PIN. Have downloaded the latest drivers This video will show how to fix Windows Hello Face login not working in Windows 11/10. This remarkable feature can make your life easy as this is fast and reliable. Jun 2, 2025 · StartFragment Since the April 8th update (KB5055523), my Windows Hello (facial recognition) stops working in low-light conditions and sometimes struggles even in normal light. May 14, 2025 · Windows Hello is a biometric authentication feature in Windows 10 and 11 that allows users to sign in using facial recognition, fingerprint scanning, or a PIN. Apr 7, 2018 · Locate Fingerprint or Facial Recognition options and click Remove under them. I have to manually enter PIN every time I login. Unfortunately, you can't use this feature with a normal webcam; you must have an iris scanner or a special near-infrared 3D camera for it to work. It’s fast, convenient, and enhances security by using biometric data for authentication. Too much glare? Windows Hello might refuse to acknowledge you in dramatic sunlight. They haven't Windows Hello Face Recognition does not work. I tried going into settings to use 'improve recognition'. However, sometimes it might not work. It provides a more convenient alternative to passwords and traditional security methods. Now says "We couldn't find a camera compatible with Windows Hello Face. Jun 18, 2025 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. Nov 1, 2025 · In conclusion, when face recognition doesn’t work in Windows 10, understanding the underlying causes, following methodical troubleshooting steps, and applying preventive measures can significantly enhance your experience. If your PC doesn't recognize your face, it might need a little kick with this workaround. Mar 16, 2025 · Facial recognition logon doesn't work after you apply a Group Policy setting in Windows 10 - Windows Client Fixes an issue that prevents facial recognition logon in Windows 10. Mar 12, 2025 · Windows Hello facial recognition fails when an external monitor is connected, particularly if the internal display is disabled or the system prioritizes the external display during boot. … Jul 19, 2024 · Is the Windows Hello fingerprint option unavailable on your PC? Do not worry. The following Group Policy setting is configured: Interactive logon: Do not display last user name: Enable After startup or a restart, you cannot use facial recognition for domain logon even when the fingerprint, password, and PIN are working. After that, click Get Started and follow the on-screen instructions to reset Fingerprint and Facial Recognition. Use the Get Help App Alternatively, you can also use the Get Help app to solve the problem. Oct 18, 2025 · After my recent update of Windows 24H2 on my Lenovo Laptop, my Face recognition isn't working. Apr 20, 2024 · Before the February and March updates Face Recgnition was working. To resolve this issue, use the following procedures. This issue has sparked widespread frustration and raised concerns about the reliability of Windows updates. Windows Hello enables facial recognition using the infrared (IR) camera of your computer running Windows 11. Now its not. I open the laptop and the small… Aug 29, 2020 · For some users, you have the supported device for the facial recognition - Windows Hello in Windows 10. If you’re having problems signing in to your Surface using Windows Hello Facial recognition or Windows Hello Fingerprint recognition, try these solutions. The update, intended to enhance various features, seems to have inadvertently disrupted the infrared facial recognition capabilities integral to Windows Hello—a key biometric login method that many have come to rely on Jul 7, 2023 · If you’ve already set up Windows Hello on your Windows 10 device but it stops working for odd reasons, then you can try resetting the facial recognition and fingerprint options to fix the problem. Windows Hello Face Recognition does not work. Jul 14, 2025 · How to Fix Windows Hello Fingerprint Recognition Not Working in Windows 11 Windows Hello has revolutionized device security by enabling quick, biometric authentication. Let the system enter Modern standby S3/S4/Lock screen. Get instant access to your Windows devices using a PIN, facial recognition, or fingerprint with Windows Hello. Mar 28, 2025 · Facial recognition logon doesn't work after you apply a Group Policy setting in Windows 10 - Windows Client Fixes an issue that prevents facial recognition logon in Windows 10. Feb 3, 2024 · Windows Hello Face stopped working. To set up a facial recognition system, perform the above steps but with the facial recognition option instead. After enabling Enhanced Sign-In Security in BIOS Windows Hello Facial recognition is no longer available. It suddenly stopped working one fine day, and the message on the screen was: "Something went wrong with… Windows 11 Windows 10 b) Remove enrolled Face, Fingerprint, and PIN by clicking the Remove button on each item. Face recognition is a convenient feature of Windows Hello that allows you to log into your computer without typing a password. Aug 13, 2024 · This article details various solutions of fixing face-recognition (Windows Hello) not working after Windows 10 update. Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. So any ideas? Is one of the recent updates breaking my login Sep 5, 2024 · An important part of making Windows Hello secure, is that facial recognition must be confident that the face is a live person and not a photograph or other image. Jan 10, 2017 · Product: pavilion bc-15000nx Operating System: Microsoft Windows 10 (64-bit) Hi , i am facing problem with the face recognition camer , during log on it is not starting and also if i want to get new face in the user account i cannot, it seems it is not turning on. May 31, 2021 · Then go to Settings, select Update and Security and go to Windows Update. Check for updates, install any pending updates and restart your machine. But in case if you are seeing “ Windows Hello couldn’t turn the camera on ” at the time of sign in, then the same feature can make your Jul 25, 2025 · Facial recognition logon doesn't work after you apply a Group Policy setting in Windows 10 - Windows Client Fixes an issue that prevents facial recognition logon in Windows 10. If facial recognition is struggling to recognize you, try the following tips. For more information about Windows Hello, see the following link: Dell Knowledgebase Article: What is Windows Hello and How to Set it Up in Windows 11 and This is a common problem that many Windows users face when trying to use the facial recognition feature on their device. However, users occasionally encounter issues with Windows Hello Face Recognition not functioning properly. Hello does not recognise the camera. May 22, 2025 · The following article provides information about a problem using Windows Hello to log in to your Latitude laptop running Windows 11 (24H2). I have a Lenovo IdeaPad Pro 5i (14IMH9 - Type 83D2), which, until like 3 days ago, used to support Windows Hello Face recognition. When the system resumes, face recognition in Windows Hello fails. Windows Hello face recognition is a cool feature in Windows 11 that lets you unlock your computer just by showing your face. It scans my face (so camera/webcam is fine) and when I try to set the PIN it says "We couldn't sign you in. I finally got around to troubleshooting it today. This comprehensive guide will explore the common issues associated with Windows face recognition and provide four effective ways to rectify these problems. Jan 17, 2025 · However, like any technology, it can occasionally face issues, especially after system updates or changes. I didn't try to install or use it when this laptop was running Windows 10, so I don't know about it. Oct 16, 2020 · In recent years, biometric authentication on devices has become increasingly popular. Jan 15, 2025 · Assume that you set up PIN and Facial Recognition credentials on a supported device that's running Windows 10. Among its features, facial recognition utilizing infrared (IR) cameras is prized for its convenience and enhanced security. I reran the setup process but the face rec isn't working I can log with the PIN but not Face rec. Ensure you have downloaded and installed all the latest Windows updates first. Popular as the feature is, some users have complained that it stopped working after they updated Windows 10. Jan 29, 2025 · Troubleshooting Windows Hello Facial Recognition Here are some tried-and-true methods to get your system back to recognizing your radiant face. Sincerely, Nov 10, 2025 · Facial recognition logon doesn't work after you apply a Group Policy setting in Windows 10 - Windows Client Fixes an issue that prevents facial recognition logon in Windows 10. Completed the following steps: Attempted to reconfigure existing setup, could not proceed past the "Make sure your face is centered in the frame" How to fix facial recognition issues | Windows Hello 💻 DIAGNOSIS You have probably configured face identification with your computer’s infrared ( IR ) camera , if you use Windows Hello secure Jul 18, 2025 · Facial recognition logon doesn't work after you apply a Group Policy setting in Windows 10 - Windows Client Fixes an issue that prevents facial recognition logon in Windows 10. I just get the message "We couldn't find a camera compatible with Windows Hello Face". If you're still having a problem Jun 3, 2021 · This guide shows you how to fix facial recognition or camera not recognized issues in Windows 10. However, you can log in using your account password. This issue can occur due to misconfigured settings, outdated drivers, or hardware conflicts. Learn more Is Windows Hello face recognition not working on your Windows 11 PC? Don't worry! This video provides simple, step-by-step instructions to troubleshoot and fix the problem. Face recognition, fingerprint, or Personal Identification Number (PIN) fail to work. It offers a seamless, passwordless login experience using fingerprint recognition, facial recognition, or PINs. Symptoms Windows 10 and Windows 11 operating system versions 22H1 and older may have MIPI camera detection problems Anyone owning a computer running the Windows 10 or Windows 11 22H1 operating system (or older) may find that Windows Hello facial recognition is not working. Windows Hello Camera Driver Bring Up Guide - Windows drivers This topic discusses how to enable face authentication for an infrared (IR) camera and is meant for original equipment manufacturers (OEMs) and independent Jun 1, 2020 · I have NO idea where to put this one, and I can't find anything online. Jun 13, 2016 · Hi - has anyone encountered a problem with setting up face recognition for Windows Hello where the setup process fails to complete? Accounts --> Sign-in Options --> Windows Hello --> Setup The setup screen appears, PIN is accepted, I get the camera view with "Make sure your face is centred in Jul 23, 2021 · Is your Windows Hello face camera broken after the latest Windows 11 release? It's a known issue, and there's a simple fix. For the last week, the facial recognition has not been working. Here are five ways to fix the problem! Dec 11, 2019 · Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. Jun 16, 2025 · Microsoft quietly changed how Windows Hello Facial Recognition work to address a security vulnerability, and it no longer works in dark rooms. You will be able to just show your face or touch your finger, no more to input a Aug 4, 2024 · Hi all, Windows Hello Facial Recognition stopped working on my laptop about 2 weeks ago. Leveraging advanced camera systems—including specialized infrared (IR) hardware—it seamlessly allowed users to unlock devices even in total darkness. May 10, 2025 · My laptop is an HP Envy with Windows 11, and uses facial recognition to log me in. In some unusual circumstances, the conditions may be such that it still can't be sure. Jan 6, 2020 · Windows 10 OS - face recognition setup not working Anonymous Jan 6, 2020, 9:22 PM Note: If you have never set up Windows Hello Face Recognition and the option to set up the feature does not display in Settings, make sure that your PC has an IR camera. Face a May 26, 2024 · If Windows Hello Fingerprint is not working in Windows device or Surface Pro after installing Windows Updates, try thse suggestions to fix the issue. Full shutdown does not help. However, it can be frustrating when the Hello Camera doesn’t detect your face. Light It Like a Pro The Problem: Bright, harsh, or unbalanced lighting can mess with IR sensors. Before that it was working but i couldn't turn on enhan Aug 16, 2025 · Windows Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared capability, your webcam may not support Infrared, I can check that for you. " As far a Jul 14, 2025 · Windows Hello options are unavailable after upgrading the TPM Windows Hello does not run through setup after you upgraded the Trusted Platform Module (TPM) on your Dell laptop or desktop. May 7, 2025 · It's worth noting that there was a known bug in 26100. Windows Hello Camera Driver Bring Up Guide - Windows drivers This topic discusses how to enable face authentication for an infrared (IR) camera and is meant for original equipment manufacturers (OEMs) and independent Sep 26, 2025 · Find out how to improve Windows Hello face recognition in Windows 10 and 11 with these helpful tips. The other two being, fingerprint and iris scan. May 9, 2024 · To fix Something went wrong, Try again later error during Windows Hello setup, roll back Fingerprint driver, and delete the files inside the NGC folder. If you’re encountering problems with Windows Hello facial recognition on Windows 11, this guide will explore the top nine troubleshooting methods to help you resolve these issues. May 10, 2025 · Windows Face Recognition Not Working: 4 Ways to Fix It In the age of rapid technological advancement, face recognition has emerged as a convenient and speedy method for logging into devices and securing personal information. 2. Mar 1, 2019 · Also please note that my biometrics work just fine (fingerprints are enrolled and login through FP scanner is working as usual), the only problem is that settings related to facial recognition has vanished from control panel! Apr 28, 2025 · Hey there, Windows Hello just stopped working on my MSI laptop today. Windows Hello errors can be related to PIN creation, TPM not working, the recent update, and more. Dec 5, 2024 · If you're not able to fix Windows Hello Face recognition not working on Windows 11 system, then you can try out these fixes to resolve it. Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition. May 6, 2023 · Hi, and thanks for reaching out. . However, owing to the fact that passwords are more susceptible to security breaches, biometric authentication like the Hello Oct 8, 2020 · Method 1: Reset Facial Recognition Settings Step 1: Launch the Settings app by clicking the Start Menu then the gear icon, or by simultaneously pressing Windows + I. Feb 20, 2025 · The following article provides information about a Windows Hello Facial recognition Login on-screen error after resuming from hibernation or sleep. The option to set up Face Recognition is not available if the PC does not have an IR camera. "Improve recognition" shows my face but does not recognize it. It offers a secure and convenient alternative to traditional passwords. Since Windows Hello Facial recognition was working before re-installing Windows, it is possible that the necessary drivers may not be installed. Check your lighting. I don't know whether or not the X1 Carbon's built-in camera works with it, but hopefully someone else is more knowledgeable about that. Check the Oct 30, 2025 · [Windows 11/10] Windows Hello (Biometrics, Facial recognition, Fingerprint scanner) Settings Applicable Products: Notebook, Desktop, All-in-One PC, Gaming Handheld, MiniPC Windows Hello is a more personal, more secure way to get instant access to your Windows 11/10 devices using fingerprint or facial recognition. During this time, I have found facial recognition to work extremely well. Apr 10, 2025 · Windows Hello is acting up after Microsoft's last patch. - uninstalled and reinstalled the HD camera and IR camera - reset Windows biometrics Windows 11: We Couldn't Find A Camera Compatible With Windows Hello Face On Windows 11, Fix Windows Hello Facial Recognition Not Working Windows 11Link: http If you’re having problems signing in to your Surface using Windows Hello Facial recognition or Windows Hello Fingerprint recognition, try these solutions. Thanks to facial recognition technology, the use of fingerprint readers, and iris scanning, it provides an extra layer of security and a much faster way to access your data. I'll be happy to help you out today. Jun 20, 2025 · For years, Windows Hello facial recognition stood as a flagship feature of Windows 10 and Windows 11. Applicable Systems Yoga A940-27ICB System Is Configured With IR camera Solution If recognition fails, input a Pin code to enter the system Jan 17, 2024 · To troubleshoot Windows Hello, make sure to install any pending Windows 11 updates: Go to “Windows Settings > Windows Update” and download the latest Windows 11 update for your laptop. The (IR) camera might not turn on, the feature might hang, or one of the following error messages might be displayed. You can use facial recognition only to Aug 2, 2022 · If you’re having problems with Windows Face Recognition not working, there are a few things that you can do to try to fix the problem. Mar 8, 2021 · I have been using Windows 10 facial recognition capabilities on my Microsoft Surface Book 2 device for a couple of years. It's like its not being turned on during setup. Fortunately, instead of prompting If you're experiencing issues with Windows Hello facial recognition not working as expected or if you’ve changed your appearance, wear glasses, or are having difficulty being recognized, you may be able to resolve the problem by using the " Improve Recognition " option in the Sign-in options settings. Keep the app open. IR technology, not reliant on visible light, was at the heart of this capability. Read it at https://www. May 10, 2022 · model : **** K3502ZA (i5-12500H) Operation System: windows 11 home 64bit hello, My new laptop does not allow me to use fingerprint or facial recognition. Sep 17, 2025 · Some Windows 11 users are claiming that the facial recognition software won't work, but you can fix that with the solutions from this guide. Press Windows key+R to open Run window. May 16, 2025 · Hi, I have a Spectre x360 2in1 laptop (2024 model). Sep 16, 2025 · Facial recognition logon doesn't work after you apply a Group Policy setting in Windows 10 - Windows Client Fixes an issue that prevents facial recognition logon in Windows 10. Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. Uninstalling KB5055523 temporarily fixed the issue, but the subsequent fix… Jun 20, 2023 · Facial recognition logon doesn't work after you apply a Group Policy setting in Windows 10 - Windows Client Fixes an issue that prevents facial recognition logon in Windows 10. Change the setting in BIOS Setup. Anyone else seeing this? There's some related stuff in the logs with source=camera but not much: The description for Event ID 2 from source camera cannot be If you have never set up Windows Hello Face Recognition and the option to set up the feature does not display in Settings, make sure that your PC has an IR camera. However, like all technology, it may encounter hiccups, leading to frustration when Windows face recognition stops working. Apr 15, 2025 · According to Microsoft, Windows Hello facial recognition or PIN stops working after performing a system reset while keeping local files. Something Went Jun 27, 2025 · Windows Hello has revolutionized the way users authenticate themselves on Windows 10 and Windows 11 devices, offering a fast, secure, and biometric alternative to traditional passwords. May 22, 2024 · Hi there! For almost a week I've been trying to fix inability to set up Windows Hello Face, which previously worked perfectly on a fresh installed Windows 11 (btw, pin and fingerprint approaches still work, camera itself works as well). Face recognition is a security technology to protect your PC, but many users reported that Windows 10 face recognition isn’t working for them. These components are built into the hardware and detect biologic signatures such as facial recognition, fingerprint scanning and iris scans. Jan 8, 2025 · However, like any technology, Windows Hello can encounter issues, particularly with the facial recognition feature. Previously, on Windows 11 it was perking perfectly. Microsoft is working with hardware manufacturers to Windows Hello is a convenient feature in Windows 10 and 11 that enables secure and password-free sign-ins using facial recognition. Dec 12, 2022 · The problem I am having is that the Windows Hello Face (facial recognition for sign-in) is not working. Oct 8, 2025 · While the Windows Hello feature offers you a fun safer way to log in to your Windows PC using fingerprint scan or facial recognition, unfortunately, it’s prone to errors. Windows Hello face recognition requires an infrared camera; it's not compatible with just any regular webcam. Fix 2 – Reinstall Webcam in device manager Disabling and enabling the webcam device has worked out for many users facing similar issues. Because necessary drivers will be downloaded automatically from the Sep 22, 2024 · On my surface pro 8 using windows 11 my face recognition sign on does not see my face anymore. Update your facial recognition drivers and ensure the feature is enabled in. Says it can't find a compatible camera when it used to work fine. It has always worked very well, and rarely had issues recognising my face. The red IR light never goes on so I guess that's the problem. This article provides a Oct 15, 2025 · My new windows 11 says that the facial recognition ins unavailable. The futuristic login technology uses biometric authentication that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot. Start with basic troubleshooting steps like restarting your computer and checking your webcam settings. This can be a p Apr 9, 2025 · A software hiccup has occurred with Windows Hello following this month’s security updates, one that could prevent users from logging in via facial recognition. Check for potential hardware issues with the camera or sensor. However, users may encounter issues with Windows Hello that fail to work correctly, display errors, or do not recognize biometric inputs. I'm Greg, a volunteer installation specialist and 8 year WIndows MVP here to help you. The reason behind face-recognition is a no-brainer. The Fix: Ensure there’s even lighting across your face. Kindly follow the steps below: Method 1: Go to Windows Settings > Accounts > Your Info > From there please After rebooting your computer you will be able to sign in with Windows 10 Hello Face. Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. Nothing to worry I will do my best to help you out. This article outlines simple, straight-forward solutions of fixing Face-recognition (Windows Hello) not working after Windows 10 update. Here's what I've already tried: - uninstalled and reinstalled, can't get past the "Make sure your face is centered in the frame" message. Sep 27, 2022 · Facial recognition not available on Windows Hello on your PC? Check out our detailed guide for step-by-step instructions on how to fix it. a) Enter BIOS Setup by pushing F1 key during boot, and select Security. Use biometric authentication such as PIN, fingerprint, or facial recognition to simplify the Windows login process. Mar 31, 2025 · Hey. just keeps searching for me. Apr 11, 2025 · How to Fix Windows Hello Authentication Not Working After Update KB5055523 Resolve Windows Hello facial recognition and PIN issues caused by the latest Windows 11 update KB5055523 Learn how to sign into your PC with Windows Hello using a PIN, facial recognition, or fingerprint. Consider purchasing an external USB camera that supports Windows Hello facial recognition if you want to use this feature. Sep 28, 2022 · I have been using Windows Hello Facial Recognition for years with my primary camera covered (I only uncover it for things like Zoom and Teams). I am Zainab, an Independent Advisor and a Windows user like you. Apr 16, 2025 · Windows Hello, Microsoft's biometric authentication system, has recently encountered a significant glitch in Windows 11, leaving users unable to access their devices through facial recognition, fingerprint scanning, or PIN entry. Then let the virtual assistant run the facial recognition troubleshooter. More fixes here. If you find yourself struggling with Windows Hello face recognition not working in Windows 11, this comprehensive guide will help you diagnose and fix the issue. com/fix-facial-recognition-not-workin Aug 31, 2022 · Once the recognition process is complete, close the window, and you are all set with Windows Hello fingerprint recognition. Jul 6, 2024 · Using your Windows 11/10 laptop or tablet’s built-in webcam, Windows Hello uses facial recognition to get you in and working in under two seconds. Aug 21, 2024 · Anyone owning a computer running the Windows 10 or Windows 11 22H1 operating system (or older) may find that Windows Hello facial recognition is not working. Now it… Apr 18, 2025 · This article will show you how to fix if Facial recognition not working in Windows 11 operating system using different solutions. ” What exactly does this error message mean, and how do you fix the problem? Are you having trouble with your Windows Hello after updating Windows 10? Check out this guide for a few solutions that might help. In order to do that, facial recognition needs to have a clear view of your face. These problems can stem from various factors Apr 11, 2025 · Introduction Recent reports have highlighted unexpected issues following the Windows 11 April update, specifically KB5055523, which has put many Windows Hello users in a bind. Apr 14, 2025 · Windows 11’s latest update, KB5055523, has sparked significant consternation among users who depend on Windows Hello for fast, secure authentication. Camera app works OK. Oct 30, 2017 · Hey Windows friends, So I recently updated to windows 10, version 1709 (KB4041994) on my HP Spectre X360 (15") and have found that the update has a bug (or so I believe). The Microsoft Windows Hello program, native to Windows 10, enables and manages these options to make life easier. Windows has integrated this technology into its operating system, providing users with a unique and innovative way to access their accounts without needing passwords Explore Windows 11 security with Windows Hello. Locate Fingerprint or Facial Recognition options and click Remove under them Dec 29, 2020 · Face recognition to log in worked fine since I bought the XPS this summer but stopped working a few days ago. Click your Start Button, then jsut type msinfo and press Enter, please provide a screenshot of the resulting System Information window. it says <we couldn't find a fingerprint scanner compatible with windows hello fingerprint> and <we couldn't find a camera compatible with windows hello face>. 5 months old. kapilarya. Oct 25, 2025 · Facial recognition logon doesn't work after you apply a Group Policy setting in Windows 10 - Windows Client Fixes an issue that prevents facial recognition logon in Windows 10. Start by typing “Windows Hello Face camera is not working” in the search field. Windows 11 Windows 10 2) Change the BIOS Enhanced Windows Biometric Security setting to disable. I understand how important it is for you to resolve the issue with Windows Hello Face Recognition. But when it is not working, you can turn to this post for help. Until a few days ago, Facial Recognition unlocked my Surface Pro 7 and worked for passkeys perfectly. 3902 with Windows Hello facial recognition that was rapidly resolved in 3909+. 1. Feb 23, 2025 · Hello Brett, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. Here’s how you can fix it. Then after a restart I tried to set-up face recognition and now it does not work. I tried a… Jun 1, 2020 · Windows 10 Hello Face is a quick sign-in feature in Windows 10 and windows 11 which allows the user to log in to their computer without even touching the keyboard or mouse. If you're experiencing issues with Windows Hello facial recognition not working as expected or if you’ve changed your appearance, wear glasses, or are having difficulty being recognized, you may be able to resolve the problem by using the " Improve Recognition " option in the Sign-in options settings. If you're still having a problem Jan 14, 2025 · The Windows Hello issues you're experiencing, including PIN, fingerprint, and facial recognition not working properly, occur after an AD account name change, usually due to a mismatch or invalidation of user-specific data stored by Windows Hello, such as PIN, fingerprint, and facial recognition, with the changed account name. When I do that, the red light starts blinking like the camera is looking for me, but it never… Aug 19, 2025 · Facial recognition logon doesn't work after you apply a Group Policy setting in Windows 10 - Windows Client Fixes an issue that prevents facial recognition logon in Windows 10. Yet my web cam is working properly. ahwfchg levjbf hcf zcbfz rzhbkyep pymhey yfftr pyhohj rklxa hdr wbsnd mdvqr bojujh djuiym lpn