Xfinity modem keeps resetting. 20 it is stable, but then Xfinity updates it to 8611-21.

Xfinity modem keeps resetting Sep 15, 2022 · 3. Disco Learn how to change your Xfinity WiFi service set identifier (SSID) and password online. But lately (in the last 6 months or so), my company's vpn connection keeps dropping. Comcast internet keeps disconnecting randomly multiple times a day. General features of our latest devices, the Xfinity WiFi Gateway and Routers, include: Secure wireless home network with Xfinity Advanced Security Secondary Xfinity Hotspot network Exclusive Dec 25, 2020 · Xfi keeps losing signal causing the X1 box to freeze with "unable to connect with the internet" andNO TV!!! How can I get live tv back without being dependent on internet? The cable modem uptime has been reset every day where previously it was up for almost 2 months. Jun 14, 2025 · Connection keeps dropping, fixes itself temporarily after resetting modem I think I'm having the same issue as this one. Here's our guide on how to do it. Need a network refresh? Discover how to reset Xfinity router and ensure your online activities remain uninterrupted with Support. There are minimal settings on th Xfinity WiFi Gateways and Routers are all-in-one devices that deliver internet and voice connectivity, whole-home WiFi coverage, network security, control, and speed for the ultimate connected experience. I can't even find a way to speak to a person. Feb 17, 2024 · I have been on support chat and phone support with your team. Feb 8, 2023 · Hello @user_5af4d8 and thanks for reachig out to our commuity for support with your download speeds! Our apologies for the exeperience you're having with keeping stable download speeds. Dec 14, 2024 · I'm getting a lot of errors on my Netgear CM1100 modem and my connection is often unstable. If you have a verified email or mobile number, that’s your Xfinity ID. com Sep 6, 2023 · Xfinity Modem/Router frequently restarting itself. com/support/Find Great Deals on Tech at Amazon - http://amzn. However, no one else at Comcast appears to believe this. Oct 17, 2024 · He said he thought that fixed the problem, and my Internet was working when he left, but later on it just started happening again. Bought a new one and same problem persists. Mar 7, 2017 · [Equip] Resetting the cable modem due to docsDevResetNow - Comcast XFINITY | Forum discussion: A little while ago the Internet went out and I saw our TC8305C resetting. It happens regardless what time of day or evening. This Is your modem constantly rebooting or dropping connection? Learn why your modem keeps resetting and how to troubleshoot it effectively to restore a stable Internet connection. Both do the same thing. Sep 15, 2021 · If you have xFi Pods and are still experiencing any connection issues, we ask that you please restart the Pods by unplugging them and plugging them back in. I am a late nighter and early riser so it re Nov 22, 2023 · Activated new modem off approved list (Hitron CODA 56) for Next Gen Speed tier a few days ago. I would appreciate it if someone could look at my logs and signal level, is my Modem dying or is that a Comcast issue? Thanks! Log Jan 9, 2023 · With Firmware 8611-19. Check here if you forgot your Xfinity ID. com. How to fix an Arris modem that keeps resetting? Now that we know that the modem constantly resetting is due to a lost connection, we may devise some innovative and easy solutions to the problem. Feb 20, 2024 · No, I have the Xfinity modem/router already. 1) by connecting to your modem using an Ethernet cord or a device that's already My modem keeps resetting every 30min-3h. Have you tried swapping out the Ethernet cable for a new one? After a factory reset you'll need to setup the wi-fi name and password again before it'll let you use the Internet. Resetting modem doesn't really fix problem as the disconnects are still happening. com to troubleshoot your Xfinity Internet and WiFi connection. Apr 13, 2025 · One of the most common troubleshooting steps is to reset your Xfinity modem. When it happens entire internet goes out plus phone line. (Modem switching between DOCSIS 3. The modem restarting occurs because of specific device issues, such as problems with the connection, overheating, and overworking. Any info Jun 27, 2025 · It doesn’t get much easier than that. Sep 19, 2025 · When your Xfinity internet is down, it can seem like the end of the world. This is an excellent way to fix software-related issues that may be causing the blinking orange light. It doesn't matter whether I am wired Mar 22, 2022 · Comcast internet keeps disconnecting randomly multiple times a day. If you rent an Xfinity XB2 or XB3 Gateway and need to factory reset it, follow these steps. Note: Your Xfinity Voice service will stop during the reset, but it will come back once the gateway restarts. Mar 11, 2025 · If you're having trouble with your Xfinity router, you can perform a soft reset or a factory reset. xFinity Home Page: https://my. Internet will go down, we reset or power cycle it and it comes back up. Learn how to reset, reboot, and troubleshoot common connection issues. We would like to show you a description here but the site won’t allow us. Oh boy, Comcast customer support. In this article, we Feb 24, 2025 · Hey @user_otpj4z, Thank you for visiting our official Xfinity Forums Community support page. I had xfinity in my old place, and I never had problems with connectivity. Aug 17, 2022 · Why does my modem keep going offline? Your modem may keep resetting because of loss of power, loss of connection to ISP, account termination, faulty cables, or a power outage. 3. Jul 10, 2022 · Check the power connections at the wall outlet and the power port at the back of the Xfinity modem. Jul 9, 2021 · I was unable to connect several devices to my network after changing the name and password with the white router/modem combination. Understanding Jan 11, 2025 · Troubleshooting Xfinity Router Issues: Common Problems and Solutions Xfinity routers are widely used for internet access, but like any technology, they can sometimes encounter issues. May 21, 2023 · We just solved our similar issue. May 22, 2022 · A factory reset requires using a non-metallic pointed object (such as a toothpick) to hold in the Reset button on the back of the Gateway for 30 seconds until all the LED lights power off. This continuous resetting issue has ruined my online meetings several times. You may also say "System Refresh" into your Xfinity Voice Remote or try a System Refresh online. Learn how to restart your Xfinity X1 TV Box as well as how the guide, settings and recordings will be impacted. Download the free Xfinity app, or scan the QR code with your smartphone. In this article, I will show you the quickest way to resolve the keeps resetting issue of Arris modem. If any of these ISPs send a ‘Factory Reset’ to your modem, it may reset on its own. 0, causing brief packet loss/network drop outs : Comcast_Xfinity (reddit. com) The link will take you to a conversation another customer had on reddit about the issue. I recently moved to a new home. Performing a System Refresh will interrupt all X1 TV Boxes and recordings in your home for up to 10 minutes. I guess I didn't guess the magic path to get a technician. Usually in about 20-30 minutes and the time does vary Apr 28, 2025 · Here’s the straight dope on how to reset your Comcast Xfinity modem, plus a deep dive into why it works and troubleshooting tips. It’s now to the point it i Oct 14, 2021 · My xfi gateway (xfinity modem/router) reboots itself several times during the night and sometimes during the day. By understanding the difference between soft and hard resets, you can take the appropriate steps toward troubleshooting any network problems. EDIT: I did forget to mention that in Xfinity's original place, they had the ATT modem/router in the same room where my netgear modem and router is, and despite ATT's slow 25mb speed, they never had any issues with the modem rebooting/losing connection. Might do it just once per day, other times it'll restart several times in one day. Mar 12, 2024 · The modem should obviously not reset so often, and I agree, there must be something else going on here since the modem has been switched out already. My phone on wifi also loses connection. Have you performed troubleshooting within the Xfinity My Account app to send a provisioning and reset signal to your modem? 4. RESET WIFI ROUTER: This will reset the Wi-Fi router component of the xFi Gateway while maintaining the internet connection. I did a hard reset last night and that didn't fix it either. At this point it happens almost daily and is very frustrating. Comcast did some upgrades this week and since then, the modem keeps resetting about 10-20 times a day. Jun 26, 2025 · Use these troubleshooting steps to stop your router's light from blinking orangeIs your Xfinity router light blinking amber and your internet isn't working? Fortunately, you can try a few different fixes to stop the orange light, which Mar 11, 2025 · Is your Xfinity router or modem blinking green? We're here to help you understand the causes of the issue and how you can fix it. Resetting modem doesn't fix prob Sep 11, 2024 · Xfinity modems and routers utilize blinking lights to convey important information about their status and connectivity. 1. Jun 7, 2023 · Prior to this I reset the modem properly by unplugging it for 10 seconds and left the router unplugged in order to isolate the issue. Modem is a Motorola MB7621 bought new four years ago. First technician said it was the outlet. Are there any unnecessary splitters between the modem and the wall plate? 5. Dec 23, 2024 · Steps You Can Take: - Check Modem Placement: Ensure the modem is in a cool, well-ventilated area and not overheating, as this can cause reboots. 1, I stopped having the resets, and the signal numbers are now within the correct parameters. Jul 21, 2025 · You've probably tried everything to improve your internet connection, but when was the last time you tried resetting your router? Many factors can affect your internet connection. Oct 10, 2019 · My modem keeps resetting about every two minutes. Jan 21, 2022 · Hi All, I'm trying to figure out if this is a modem issue or a cable issue - my internet keeps dropping intermittently. Reset the router: Press and hold the reset button on the router for 10 seconds. If it blinks, you will need to change the power adapter. I checked the modem when the internet would drop, but the modem had no issues (all green lights). A simple fix to most issues is to reboot your router. Finally they sent a technician. 20 it is stable, but then Xfinity updates it to 8611-21. This video will show you how to Apr 6, 2023 · We got a new Gateway back in December, set it up, renamed the wifi, set a new password and then randomly a month or so ago our wifi devices stopped working on wifi and we realized our gateway had r Jan 5, 2024 · They tried replacing the modem with other brands and even tried Xfinity's Gateway modems, but this did not seem to fix the issue for them. Jan 28, 2025 · Understanding the Xfinity Modem and WiFi Router Before we dive into the steps for resetting your device, it’s crucial to understand what an Xfinity modem and router do. If you forget your Xfinity password Feb 12, 2019 · Thanks for visiting our Comcast Business Support Forums, airguard172. In this method, you will turn your router back to a factory state, meaning that your preferences and configurations will be lost. Mar 1, 2025 · Xfinity had an outage in my area 8 days ago. Additionally, restarting Jun 15, 2024 · I tried to get help through the Xfinity assistant but it detected no issues with the modem and then suggested the problem was unrelated to Xfinity service. They reset it several times. to/2q35kbcXf Nov 6, 2025 · If your internet or Wi-Fi keeps disconnecting, it could be due to network congestion, poor router placement, outdated equipment, or even your internet service provider experiencing an outage. Use the Xfinity app, Xfinity Assistant, and xfinity. The disconnect also makes it unable to change TV channels or pull up tv guide. When I replaced the unit with a newer unit that supports DOCSIS 3. Here are some easy steps to keep your account secure. For more details, check our guide below. We would be more than happy to work with you on a solution! How to Reset a Comcast Xfinity Router or Modem If your Internet is running slowly or you’re experiencing other connectivity issues with your Comcast router or modem, it’s a good idea to either reset your gateway to factory defaults or simply restart it. Need additional support? Ask Xfinity Assistant. Jul 20, 2021 · Random disconnects happening everyday. From rebooting your router to checking network cables, here's how to troubleshoot when your Xfinity internet is not working. com/xFinity Support Page: https://www. May 2, 2024 · If the above methods are not working, you need to factory reset your Xfinity modem to take it back to its default settings. Jul 30, 2024 · Internet keeps going out- Modem reboot resolves I thought the problem was my router. To fix it quickly, you can restart the router, check the cables for damage, check for local outages, or update the firmware. Additionally, you can try restarting them in the Xfinity App or in My Account. 7. In case someone else has this issue here are the steps I took to Dec 14, 2020 · "Resetting the cable modem due to docsDevResetNow", I did my research on this and found that this command is being sent from the isp to reset my modem, when there are no stability issues or connection speed loss at all in regards to my modem, so i'd like to request they stop restarting my modem everyday at 3am because as I said its not necessary, should only have to restart a modem once a In this tutorial, we guide you through the process of performing a factory reset on your XB7 or XB8 gateway and reset Xfinity router password to default. May 17, 2024 · I have had xfinity for several years and am using a gig speed connection. This needs to stop, I understand maintenance needs to happen but there's no need to reboot my cable modem every night, sometimes multiple times. I went through the xfinity app and it advised my modem/router was out of date and could not keep up with my subscrib Mar 28, 2022 · The new outage time will be 30 minutes from when the modem was reset. Then the modem restarts a few times within an hour, disrupting the internet service every time. I have placed a call to support twice and both times they said everything looks fine from their side. Rebooted twice tonight within 30min. Explore why modem and router resets are needed, addressing internet speed, cable internet, Xfinity, and Spectrum. But how long does it take for the modem to reset, and what can you expect during the process? Jul 10, 2022 · You can fix an Xfinity modem that keeps disconnecting and going offline by inspecting the cables, checking the interference in the signals, resetting the router, and reducing the number of devices connected to the Xfinity Wi-Fi modem. The exact method for resetting your Xfinity router or modem can vary slightly by model. 10. But luckily, the defects of the Arris modem are pretty easy to fix. Sep 15, 2023 · If your Xfinity Cable Box isn’t working, restart the Comcast cable box. Resetting your modem every month is normal but 2-3 days is certainly something we need to investiagte more! Can you tell me more about your current setup up to help? Do you have any splitters, separate routers From the Xfinity X1 Help menu, you can now trigger System Refresh — a multi-check, self-help tool that can fix common account and TV Box issues. Fix slow internet? Reset your Xfinity modem. Here are some common reasons why a modem might turn itself on and off and possible solutions: Modem Problems Caused by Overheating Modems, just like computers, can get hot with extended use. Whether it’s trouble logging into your router, dealing with an unresponsive device, or facing a loss of internet connection, there are simple troubleshooting steps to resolve these problems. The disconnect also makes it unable to do anything at all. I have tried both a Wireless Adapter and Ethernet. If this doesn’t get the Xfinity cable box to work, proceed to factory reset it. Changing outlets/circuits didn Apr 15, 2025 · My Arris T25 modem has for some time been dropping the internet connection at least once a week, sometimes more frequently. If a restart doesn’t do the trick, log in to your Xfinity account online or with the Xfinity app to reset your modem or gateway from Xfinity’s end to make sure your modem is synched up to the Xfinity network. Still occurs and seems to be getting more frequent. Nov 13, 2021 · After a modem reboot of the Motorola MB7621 it will speed up to 400 or 500 mbps but then after 15 or 20 mins it will drop back down to 50 mbps or less. Comcast told us there were errors with the modem. RESET WIFI MODULE: This switches on the Wi-Fi radio in your xFi Gateway after it has been turned off. If you're trying to reset the password for the Wi-Fi, you can log into the modem using the modems primary gateway LAN address (usually 10. 1 in my area, it causes issues with the feed coming into the modem. Tried several times to troubleshoot with Xfinity app, restart modem etc. xfinity. If I reset my cable modem, the speeds do go back up to full , but usually only until the next morning or when I get back form work the next day. It only started doing so this year so we thought maybe the bad rains Oct 17, 2024 · He said he thought that fixed the problem, and my Internet was working when he left, but later on it just started happening again. Check the cable connections going in and out of the modem and your device. Sometimes for a day or two or maybe 15 minutes. Aug 9, 2020 · Contacted Netgear customer support-They got us back online but it only lasted about an hour. If that doesn't work, or if it keeps resetting itself after you've set it back up, best bet would be to take it to the local Xfinity store and get a new one. Dec 24, 2024 · My Xfinity gateway is constantly needing reset. Learn how to use the Xfinity Home app to troubleshoot your Xfinity Camera or Video Doorbell when it is offline or can't connect to WiFi. Make sure that the power LED lights up solid. While searching about the solution I found out that signal levels in my modem might be a problem. Slow Internet Speed Experiencing slow internet speed? Try these solutions: Limit devices: Disconnect devices not in use to free up bandwidth. Xfinity had also informed me during my Mar 22, 2024 · Are you facing the Xfinity modem red light issue? We're here to help you understand what it means and how you can fix it. Tighten the cables, reset your modem, run a test in the Xfinity app, and contact Xfinity if needed. Dec 4, 2023 · If your Xfinity Xfi Gateway is giving you trouble, like slow internet or it keeps losing connection, doing a factory reset could fix these issues. Some fixes — such as resetting your equipment or turning off Wi-Fi on inactive devices — can address this problem quickly and easily. Jan 28, 2025 · Resetting your Xfinity modem or WiFi router is a straightforward process that can help resolve common connectivity issues and improve your internet experience. Jun 1, 2025 · Check for outages: Visit the Xfinity website to check for service outages in your area. It is really frustrating when it resets itself in the middle of a meeting. I moved my whole setup, unchanged, to my new place, and now I keep losing internet connectivity every so often. Nov 10, 2023 · Learn how to fix your Xfinity Wi-Fi, internet service, Xfinity Stream TV app, and more with our easy troubleshooting guide. If you have an Xfinity modem, you can reset it without the app. I am using my PC with an ethernet cord when this happens. It seems that the existing cabling between the Xfinity drop at the side of the house and the rooms inside the house is insufficient to prevent constant rebooting of that device. Xfinity knows you have a lot of passwords, and it’s easy to forget which one goes with which account. Jan 31, 2024 · Have you tried any other troubleshooting steps aside from resetting the modem such as checking the coax cable or checking splitters (if there are any)? If you have any other services with us, are they also having problems? Aug 11, 2024 · You may face network problems even while using one of the best routers. New comments cannot be posted and votes cannot be cast. The update causes it to reset, disrupting my internet service for a few minutes. May 13, 2020 · I have a new Arris SBG8300 and I randomly lose Internet connection. A bit frustrating, but I'll keep trying. Restarting your modem can help clear any underlying technical issues that are impacting your connection. When it happens entire internet goes. . Depending on what password you're trying to reset, resetting your modem's password is pretty easy. Before I look into hardware replacement, I would like to reset my modem. The most straightforward way to reset your Xfinity modem is using the power cycle method: Oct 10, 2022 · For reasons that I cannot determine, my wifi password keeps resetting to the default password originally issued by Comcast. Aug 18, 2021 · ARRIS TG1682G Keeps dropping wifi and also keeps resetting itself. Since this is not related to the modem, restarting the modem is unnecessary to resolve this. Then it comes back 5 minutes l The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. These light codes can assist users in quickly identifying and resolving common issues with their internet service. Archived post. Jan 18, 2025 · I do apologize for the inconvenience you are experiencing with your modem consistently powering off and restarting, I can definitely see how frustrating that can be. Jun 3, 2025 · If your modem has a blinking green light, it is trying to reconnect to the internet. All the lights remain green then the upstream and downstream lights start flashing simultaneously in a steady pattern. Nov 6, 2020 · The Xfinity rep that solved the issue let me know that due to DOCSIS3. Log Time Priority Description Apr 8, 2021 · Does your modem keep resetting? There are some prevalent causes of this, and they're easy to fix. The color and pattern of the blinking lights indicate specific conditions, such as power status, network connectivity, and potential problems. See full list on lifewire. 1 and 3. Troubleshoot and resolve connectivity issues easily. The connection is unstable, which can be due to loose wires, an overloaded connection, account problems, or outages. May 5, 2025 · A factory reset, also known as a hard reset, is a more effective way to solve problems with your Xfinity router or modem. The modem comes back online a couple minutes later, and if the router is connected I would have connection again after that. Oct 13, 2024 · Common Problems And Possible Solutions A modem turning itself on and off can cause your internet connection to drop and become an annoying experience. Another reason you have to keep on resetting the modem or router is when they keep on restarting. Sometimes the modem reboots itself, sometimes I have to reboot it myself. Doing so can also restore other features such as voice services and parental controls. However, if it continues doing so- there may be a larger problem with your provider. Ever since then, I’ve had to restart my modem/router at least 2-3 times a day as it seems to hang up/stall after a few hours. A factory reset will erase your custom settings (like WiFi name and password) and return the device to its original setup. I would be more than happy to offer my assistance looking into this further for you. Contacted Comcast customer support. Hello, for the past several days I've been dealing with issues with the XB3 (TG1682G) modem restarting itself seemingly randomly. I called Xfinity's customer support number today and they reset the modem and it went back to full speed of course. Hi, I have an ARRIS TG1682G modem and it resets itself at least 3-4 times a day. 2. It would disconnect very frequently throughout the day, every 15 minutes or so, and it would disconnect for roughly 2-3 minutes at a time and then come back on. Jul 10, 2016 · One Comcast technician said he diagnosed something similar and that the "Maintenance Dept" had finally tracked the problem to the increase in X1 boxes because they send out a signal on the same frequency used to trigger modem reboots. The modem connects to your internet service provider (ISP), while the router enables multiple devices to connect to your internet wirelessly (or through Ethernet). Our internet became intermittent about one week ago. - Verify Power Source: Make sure the modem is plugged directly into a wall outlet and not a power strip, which could cause power fluctuations. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet connectivity issues. Feb 23, 2025 · It is happening regardless what we are doing--regular use of internet for work/school, happens in the middle of Zoom calls, streaming, or online games. If you are having trouble with your internet or telephone connection, resetting or rebooting your modem may be your first and best step to troubleshoot your issue. Whether you're troubleshooting Jan 1, 2024 · For the past month, every night between 2-3 AM my internet goes out. The phone support just wants to send me a new modem and the chat support just resets my modem and wants to call me back every two hour RESET: This command will start the Manual Restart procedure. I live in a condo building so my modem uses a cable that comes through the wall, but I don't know where it goes from there. I reset my router (Orbi mesh) and restarted my modem multiple times. Mar 11, 2025 · Quick Answer If your Xfinity is modem or router is blinking white, it indicates that the device is unable to connect or maintain a stable internet connection. However, the tool will not delete any Dec 1, 2021 · Arris modems are compatible with Comcast Xfinity, Spectrum (Charter, Time Warner, Bright House Networks), Cox, Mediacom, Suddenlink, and most other US Cable Internet Providers. Mar 12, 2024 · I recently had an outage and following that connection issues started to happen. This evening, we have had Unfortunately, Xfinity modems are subject to equipment malfunctions, transient connectivity issues, and other periodic issues that can cause slowdowns or disconnection in service. When talking to Xfinity folks, they complain it on the modem being old. It doesn't seem like it gets hot. Jan 9, 2021 · Lately my modem has been resetting itself at random times - as if I'm unplugging, then plugging it back in, but I'm not actually touching anything. Not knowing what to do, I bought a new modem, and of course this new modem (the S33) was just doing the same dropping/resetting the old one was doing. Among other issues, Aires modem’s constant resetting problem has recently bothered the users most. Activation said it was successful, but I have had downloads randomly interrupted at times and noticed To keep your account safe, it's a good idea to reset or change your password regularly. Jun 13, 2023 · Understand the importance of how to reset your Xfinity modem/router. Jan 9, 2023 · With Firmware 8611-19. I’ve also talked about using the Xfinity My Account App to reset your cable box, using the restore default option, and calling Comcast Tech Support. mogdnw ifprdk dug kdf qidnmnt vtb mbiw judrqmw suetr iimwr yhy pgtpb zakbkz gyvz pcsba